Readers have called staff behaviour "disgusting" after a woman who suffers from a debilitating neurological condition was refused the use of a store toilet, causing her to wet herself in the middle of a busy shop. Bianca Artwell, 30, suffers from Functional Neurological Disorder (FND) - a condition that affects her nervous system and how her brain and body send and receive signals.
Her symptoms include weakness or paralysis, tremors or tics, difficulty walking, loss of balance, and incontinence. Bianca was recently in her local branch of River Island in Rugby where she was trying to return a pair of shoes for her three-year-old daughter. However, as she approached the till she realised she needed the toilet - something she struggles to control due to her FND.
She said she asked staff to use the store’s toilet, explaining her condition and that she was unable to wait but they refused, saying it was against company policy. Bianca said she was told to go to a café across the road, but as she tried to leave the store she was unable to hold on and wet herself.
