MUMBAI: The Reserve Bank on Thursday asked Credit Information Companies to appoint internal ombudsman by April 1 next year in order to improve the efficiency of their grievance redressal mechanisms.
The Internal Ombudsman (IO) will not handle complaints received directly from the complainants or members of the public and, instead, deal only with the complaints that have already been examined by the CIC but have been partly or wholly rejected by the CIC, the RBI said in a circular.
