A rat's tail was spotted hanging from an air vent at a Scots KFC leaving a hungry customer horrified.
The tourist was visiting the restaurant on South St Andrew Street in Edinburgh city centre during the festival when they spotted the vermin. The disgusted customer was keen to highlight the animal was discovered four days before the bin strikes started, at around 3pm on Sunday, August 14.
As they tucked into their meal, their attention was quickly drawn to the ceiling in a lobby area, with the rat's tail dangling above them and fellow diners. As reported by Edinburgh Live, the customer, who wishes to remain anonymous, was left shocked that staff failed to take appropriate action to ensure the health and safety of the public in the fast food chain.
They said: "On the day, they didn’t remove anyone eating downstairs, breathing in the fumes or the dead rat in the air vent, they just stopped people going downstairs to see it."
Following their experience, they subsequently raised the issue with KFC's online care team, first contacting them on August 16, but were left dissatisfied with their response.
They said: "After a long back and forth they, responded on August 26 to say that the manager has said the lobby is closed - which I believe is just the downstairs bit - as it had been open everyday since. I’m not sure if it’s open now as I’m not in Edinburgh at the moment."
When asked for comment in response to the claims, KFC said they pest control were called to the site 'immediately', but admitted 'this wasn't a great experience', while adding that they refunded the customer's meal.
A KFC Spokesperson said: "Operating responsibly is our number one priority and we have strict processes in place to ensure the quality and hygiene standards of all our restaurants.
"The team called in pest control immediately who visited the restaurant, dealt with the issue and checked all procedures.
"But ultimately, this wasn’t a great experience, and we never want to leave our guests disappointed, so we’ve already refunded their meal."
Don't miss the latest news from around Scotland and beyond - Sign up to our daily newsletter here.
