A rail regulator says it has 'secured key improvements' to how passengers travelling with train operator Avanti West Coast plan and book their journeys.
But, added the Office of Rail and Road, Avanti's 'more resilient recovery plan' would only see timetabling 'in line with current industry norms by mid-May'. It follows a call by the ORR for Avanti to improve its timetable release and booking systems after what was described as a recent 'deterioration'.
As reported in the Manchester Evening News, the ORR said for several weekends in January, passengers were only been able to book tickets at a few days' notice. It added Avanti's plans for February painted a better picture for weekday travel, but 'still fall short of industry norms and your customers' needs for weekend journeys'.
