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The Guardian - UK
The Guardian - UK
Business
Gwyn Topham Transport correspondent

Rail passengers get automatic right to switch operators for free when trains are cancelled

Great British Railways
A digital departure board shows a cancelled Northern Trains service beneath a large station clock
The change will take effect from Sunday 20 September. Photograph: Nick Potts/PA

Rail passengers whose trains are cancelled will have the immediate right to travel on other operators’ services to finish their journey without further charge, ministers have announced.

The “commonsense change” will take effect from Sunday 20 September, ending the confusion in Britain where many pre-booked tickets are not valid on other firms’ trains.

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