Laila’s* problems with her new flat started on day one. She and her housemate were due to move into a two-bedroom apartment in Wembley Park, run by Quintain Living, in October 2023.
The keys would be ready in the morning, they’d been told, and they had both taken the day off work. But when they arrived, they couldn’t get in until the evening, and the flat was not ready: it was dirty, and the carpet was soaked with disinfectant.
