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The Guardian - UK
The Guardian - UK
Business
Kalyeena Makortoff Banking correspondent

Starling Bank: questions over volume of customers taken on during Covid crisis

Starling Bank logo
Starling says it benefited from Covid lockdowns, when most major lenders closed branches and were struggling to keep up with customers’ demands. Photograph: Rafael Henrique/Sopa Images/Rex/Shutterstock

The online bank singled out by a former government minister over the effectiveness of its counter-fraud measures was “onboarding” an average of 15,000 new business customers a month during the Covid crisis, according to analysis by the Observer.

Figures from Starling Bank’s last annual report show the eight-year-old lender has grown its business customer base from 87,000 before the pandemic to 330,000 business accounts as of last spring.

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