A consumer commission in Kerala has held Qatar Airways guilty of deficiency in service and unfair trade practice after the airline denied boarding to two children — including a 10-month-old breastfeeding infant — during a family's return journey from Kochi to Italy, despite having verified their travel documents and issued boarding passes, reported TOI.
In its July 14 order, the District Consumer Disputes Redressal Commission, Ernakulam, directed the airline to pay Rs 10 lakh as compensation to the family, along with Rs 25,000 towards litigation costs, according to the TOI report.
