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AAP
AAP
Business
Kaitlyn Offer, Kat Wong and Andrew Brown

'Unacceptable': phantom flights cost Qantas $120m

Qantas will pay a $100m fine and $20m to customers for selling tickets for cancelled flights. (Joel Carrett/AAP PHOTOS)

Tens of thousands of Australians who endured cancelled flights will each receive hundreds of dollars in compensation after Qantas admitted to misleading customers for years.

The Australian Competition and Consumer Commission had sued the airline in the Federal Court after alleging Qantas engaged in false, misleading or deceptive conduct by continuing to sell the tickets.

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