'The customer is always right,' as the old adage goes so when one person complained to a pub about their recent experience, the venue decided to reply in a very simple and polite way.
The reviewer, identified as Nikki, vented their frustrations online after having to wait 15 minutes to pick up a carvery at The White Swan in Wythall, Worcestershire, Birmingham Live reports. However, Nikki did not enjoy her experience, saying 'you can get far better for your money elsewhere'.
She started her Google review by saying: "Carvery collection - don't bother." Her review in full added: "Shocking service. Ordered a carvery for collection which by definition should mean you show up at the collection time and ‘collect’ your order.
READ MORE : The village 90 minutes from Greater Manchester that's a 'UFO hotspot'
"Not be told to join the carvery queue, wait 15 minutes only to be given a flimsy plastic container with the last fatty bits of beef left from a joint and point blank refusal to change it for a fresh joint, the container to be covered by a flimsy bit of cling film and handed to you with a container to go and get your own gravy - that’s it.
"No bag to transport your ‘collection’, food isn’t even in a proper leak/spill proof container of some sort, oh and the roast potatoes that were paid for were missing. Terrible place.
"Shocking service. You can get far better for your money elsewhere."
The owner of the The White Swan responded to Nikki's Google review with just five words: "Thank you for your review."
The White Swan has a rating of 3.8 based on 1,170 independent reviews on Google and many of them are positive. One recent review on Tripadvisor said: "Very good range of drinks only popped in for a drink but the food smelled delicious, so will definitely be trying the food next visit."
Another reviewer said: "My family and I visited The White Swan for Sunday dinner today. The food and service were excellent and the staff were so friendly and welcoming, we will be returning next week for our dinner."
Elsewhere on Google Reviews, people have had similar experiences. A reviewer, identified as Ian, said: "Came in this evening again, to be served by the wonderful and helpful Ryan, a credit to The White Swan."
Another reviewer added: "I always have the carvery. Excellent service."
While Dawn said: "Very welcoming and lovely atmosphere. Food was good value for money, quality excellent. Staff very helpful and pleasant. The gentleman who looked after us was pleasant and very professional. Would recommend."
Read more of today's top stories here
READ NEXT:
-
Mum fuming over daughter, 15, 'kicked off bus' after being 'violently attacked by group of girls'
- Inside the gorgeous village less than an hour from Greater Manchester with a surprising connection
- 'I noticed something and went to the doctor - now I’ve not been out all year... I’ve been housebound'
- Steal Their Style: The best outfits we spotted people wearing out and about in Manchester this year
- Traveller told train via Manchester will take 2023 years, 121 days and 14 hours
