'The customer is always right,' as the old adage goes so when one person complained to a pub about their recent experience, the venue decided to reply in a very simple and polite way.
The reviewer, identified as Nikki, vented their frustrations online after having to wait 15 minutes to pick up a carvery at The White Swan in Wythall, Worcestershire, Birmingham Live reports. However, Nikki did not enjoy her experience, saying 'you can get far better for your money elsewhere'.
She started her Google review by saying: "Carvery collection - don't bother." Her review in full added: "Shocking service. Ordered a carvery for collection which by definition should mean you show up at the collection time and ‘collect’ your order.
