A pub left a simple five word message to a customer who left a scathing review of a ‘collect’ carvery from a Midland pub. The customer went online to complain on Google reviews about what happened when they visited the The White Swan in Wythall to collect a dinner which they had ordered in advance.
They claimed to have been kept waiting 15 minutes to get their roast - and what came didn’t impress them either. Nikki wrote: “Came in this evening again, to be served by the wonderful and helpful Ryan, a credit to The White Swan.”
However, Nikki did not enjoy her experience, saying ‘you can get far better for your money elsewhere’, BirminghamLive reported. She started her Google review by saying: “Carvery collection - don’t bother.”
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Her review in full added: “Shocking service. Ordered a carvery for collection which by definition should mean you show up at the collection time and ‘collect’ your order.
“Not be told to join the carvery queue, wait 15 minutes only to be given a flimsy plastic container with the last fatty bits of beef left from a joint and point blank refusal to change it for a fresh joint, the container to be covered by a flimsy bit of cling film and handed to you with a container to go and get your own gravy - that’s it.
“No bag to transport your ‘collection’, food isn’t even in a proper leak/spill proof container of some sort, oh and the roast potatoes that were paid for were missing. Terrible place.
“Shocking service. You can get far better for your money elsewhere.”
The owner of the The White Swan responded to Nikki’s Google review with just five simple words. Their response stated: “Thank you for your review.”
However it’s fair to say most people enjoyed their experience more and overall the White Swan has a rating of 3.8 based on 1,170 independent reviews on Google. N5734JItraceyj said on TripAdvisor: “My family & I went for Sunday lunch today to celebrate my birthday, the food is just amazing, so much choice of meat & vegetables cooked to perfection.
"We have been here for many years now & have never had a bad meal here , well worth a visit.” emK5198LM also enjoyed their visit: “Warm and friendly atmosphere, good food and drinks. Nicely laid out and accommodates those who want to pop in for a meal or just a drink, two separate areas which work well. Will be back.”
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