Customers who faced a nightmare Christmas Day lunch have finally received an apology from the hospitality giant Marston's after a pub had a festive shambles.
The trouble began at the George and Dragon, in Meaford, near Stone, in Staffordshire after three members of staff failed to show up.
Customers' gripes included waiting too long between courses, 'cold' soup, 'Yorkshire puddings that looked like pancakes', 'burnt' stuffing, and the kitchen shutting at 4pm which left diners without their puddings.