Psychology says people who don't trust online doctor consultations aren't always being resistant to change. Their hesitation can be linked to how people understand safety and trust when discussing health. A medical consultation involves vulnerability, personal information and concerns about diagnosis. For some patients, speaking to a doctor through a screen does not provide the same sense of security as entering a clinic. Physical examination, eye contact, the surroundings of a medical office and direct communication can provide signals that help patients decide whether they can trust a healthcare professional. When these signals are missing, some people may become uncertain about online doctor consultations.
