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The Guardian - UK
The Guardian - UK
Business
Zoe Wood

Premier Inn took £226 from me even though there was no booking

Premier Inn
Booking a hotel failed … but Premier Inn still took money from the account.
Booking a hotel failed … but Premier Inn still took money from the account. Photograph: Alan Spencer Photography/Alamy

I’m trying to get my money back from Premier Inn. The hotel chain has taken £226 even though I have no reservation to show for it.

I tried to make a booking on 13 September but it didn’t go through, so I left the website. However, Premier Inn took the payment twice, meaning a total of £226 left my account. No booking was made, and this has been confirmed by the hotel chain.

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