Loganair, the UK’s largest regional airline, is responding to recent travel disruption and has created a dedicated task force to locate lost baggage for customers.
The airline flies from Glasgow Airport to destinations such as Barra and Londonderry.
The group of dedicated employees will work to find the luggage belonging to customers affected by recent travel disruption at major hub airports and partner airlines, where customers have arrived at their Loganair destination to find that their bags haven’t travelled with them.
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According to Loganair, most of their baggage issues have been caused by staffing and baggage system overloads at hub airports, which have come to the fore as demand for air travel surges back this summer.
Jonathan Hinkles, Chief Executive of Loganair, said: “Loganair flies lifeline routes and offers essential connectivity across the UK. With that in mind, we couldn’t sit back and watch airport disruption in recent weeks without getting stuck in to find solutions ourselves.
“Our baggage task force has already driven to the hub airports most affected, working through hundreds of bags in secure storage until we locate those belonging to Loganair customers – which we then repatriate to its owner.
“Although we are the UK’s largest regional airline, we’re small enough to be able to do this and it’s important to us that we can support our customers in this way. Having been told that there were only three bags belonging to Loganair customers awaiting delivery at one airport, the physical search by our task force at that airport found over 100 more – and each and every one of those bags is now on its way back to its owner.”
To provide full guidance for customers as to what is needed, Loganair has also launched a new web page setting out information for transfer customers as to whether their bags can be checked through or whether bags need to be reclaimed at the hub airport to clear immigration formalities.
The airline is additionally seeking assistance from its customers, as it has become apparent through work of the task force that several missing baggage cases have arisen because customers on many connecting itineraries are not aware of where they need to collect their bags and re-check them - particularly when international connections involving the need to clear Border Force and Customs on first entry to the UK are involved.
For example, if connecting from an international flight to a Loganair domestic flight at Manchester, customers must collect their baggage and return to the bag drop desks once they have cleared Customs.
The new web pages are already live and can be found on Loganair’s website here: www.loganair.co.uk/travel-help/transit-baggage.
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