With help from 21 banks, the Royal Thai Police have opened a centre to receive online complaints against cybercrimes.
National police chief Pol Gen Suwat Jangyodsuk said a Memorandum of Understanding between police, the Government Financial Institutions Association, the Thai Bankers' Association and 21 bank members had been signed on Monday to assist the newly opened centre in deterring technological crimes.
Pol Gen Suwat said people can lodge complaints about cybercrimes on www.thaipoliceonline.com
"After they complete all required processes, including identity verification and filling in the details of the incident, they will receive a case ID. Then, web administrators and case managers will forward the complaint to local police stations who will summon the petitioners to gather more details," he explained.
The progress of the investigation can then be monitored via an interactive online platform. However, people still can lodge complaints at any police station without the need to access a computer or smartphone, he said.
Pol Gen Suwat said the platform will reduce waiting times at police stations and cut out repetition of tasks as well as hasten the speed with which banks can be instructed to annul fraudulent financial transactions.
Officers will also benefit from the platform as they can connect criminal activities in different areas and speed up the procurement of arrest warrants.
The platform launches today with 8,383 administrators and case managers, 10,487 investigators, 12,305 officers all having received the necessary training.
