Sony has finally updated the process to request PlayStation Store refunds, letting you make refund requests directly from your transaction history without having to go through a chatbot or customer service rep. It's a step in the right direction, but the policy remains thoroughly restrictive in comparison to something like Steam's take on refunds.
PlayStation's support page on refunds confirms that you can now simply make a refund request through your account's transaction history page. Self-service refunds are a big step up from the manual refund requests you had to make before, but PlayStation's refund policy hasn't actually changed.
