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TechRadar

Alex Blake

Philips Hue promises free Bridge Pro replacements after a rogue update bricked its devices — and users are impressed

Philips Hue Philips

The Philips Hue Bridge Pro.

A software update bricked Philips Hue Bridge Pro devices
The bug required a very specific set of circumstances
Philips Hue has promised free replacements to affected users

Over the last few weeks, reports have emerged of Philips Hue Bridge Pro smart home devices becoming bricked, and it looks like the culprit has now been identified. According to Philips Hue, the fault lay with a recent software update — but the company has won plaudits for what it's giving to customers in order to make amends.

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