Following July 2024 Crowdstrike incident, in which millions of Windows machines crashed due to a broken software update for its endpoint protection software, the company’s senior VP for counter adversary operations, Adam Meyers, appeared at a cybersecurity subcommittee hearing at the US House of Representatives to say the company was “deeply sorry”.
Meyers was left to testify in the absence of CEO George Kurtz who, per The Register, declined to testify. Explaining the issue to lawmakers, Meyers said that the company released 10 to 12 content updates, like the one that caused the major incident, per day, and that a “perfect storm of issues”, described in his written testimony (PDF), conspired to put much of the world’s IT’s systems into meltdown, requiring a manual fix.
