The National Entitlement Card (NEC) is Scotland’s National Smartcard, offering access to many public services across the country. The card gives elderly and disabled people free bus travel across Scotland and, through the Strathclyde Concessionary Travel Scheme, also provides reductions on train, Subway and ferry fares.
The NEC card is valid for up to three years, but in a change to the renewal process, SPT no longer sends out renewal forms to disabled card holders. This means everyone with a card - sometimes referred to as a ‘Saltire card’ - should check the expiry date to make sure they will be able to enjoy uninterrupted entitlement to travel concessions.
SPT recommends applying for a renewal card at least five weeks before the expiry date. It’s also important to be aware that guidance on the SPT website states that the Concessionary Travel Card Unit at Buchanan Bus Station will be closed for in person applications until further notice.
SPT guidance adds: “Please provide an acceptable proof of eligibility document at least five weeks before the card expires to allow for processing and a new card to be issued. SPT cannot be held liable for gaps in entitlement.”
SPT supports the administration of the elderly (60+) and disabled concessionary travel schemes only. If you have a Young Persons' (Under 22) Free Bus Travel card, visit freebus.scot for more information.
How to renew your disabled NEC
Proof of eligibility is required to issue a new disabled NEC. For more information on the qualifying criteria and acceptable proof of eligibility documents for a disabled NEC please see the Transport Scotland website here.
You can renew your disabled NEC online at getyournec.scot if you have a smartphone, tablet or computer with a camera or webcam.
Alternatively, if you are unable to complete the renewal process online using getyournec.scot, SPT will accept a photographed / scanned copy of your proof of eligibility document by email or post to the details below:
- Email: freebus@spt.co.uk
- Post: Concessionary Travel, 10 Killermont Street, Buchanan Bus Station, Glasgow, G2 3NW
You need to quote the cardholder’s name, disabled NEC card number, date of birth and full address on any emails or postal correspondence.
There is also a video explaining how to apply for a new NEC or renew an existing card on the geetyournec.scot website here.
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