Hazel Rose’s coffin was supposed to have been adorned with her favourite spring flowers for her funeral in March last year. But she was sent to rest in a bare coffin when the sheaf, ordered from a London florist, failed to arrive. A year later, her family is still awaiting a refund – despite having taken their case to the small claims court.
“It was extremely distressing for the family when my mother’s flowers did not arrive and it would have been a consolation to have the case resolved by the first anniversary of her death,” said Hazel’s daughter, Andrea.
