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The Guardian - UK
The Guardian - UK
Politics
Denis Campbell Health policy editor

People awaiting hospital treatment to get three weeks’ notice under NHS England plans

NHS NHS England Jim Mackey England Amazon John Lewis
Staff on a ward at Ealing hospital in London.
Hospitals have been told to implement the new standards as soon as possible. Photograph: Jeff Moore/PA

People waiting for hospital treatment will get three weeks’ notice of their next appointment under NHS plans inspired by the customer service provided by online shopping operators.

Hospitals are being ordered to start telling everyone on their treatment waiting list at least three weeks before their operation, diagnostic test or meeting with a consultant.

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