A pensioner has been hit with a £170 found despite putting her £1 into a car park when she went shopping at Iceland. Mary Jones, 72, did not get a ticket from the machine - but it also did not reject her coin, and she says staff at Iceland told her that if she had paid she would not be fined.
Mary said that after doing her shopping for 40 minutes, she returned to the car and drove home - only to get a letter from Excel Parking with a fine of £100. She said: “I got hold of them on the telephone and explained what had happened. All I received in reply was them saying it was not down to Iceland to say I could park there. I also explained that if they checked the money that had gone into the machine, it would not tally by at least a pound with mine had gone in. The proof was there if they work their accounts correctly."
Mrs Jones appealed the decision, but the claim was rejected, reports DevonLive. Excel Parking wrote: “We are unable to accept your appeal. The signs at the car park make it clear that a valid ticket must be purchased for all vehicles which park or enter the park, giving clear notice that the land is private property and that a charge of £100 will be levied if vehicles park outside the terms and conditions displayed.
“Signs also state that when a ticket is purchased, the full and accurate vehicle registration number of the vehicle parked must be entered into the P&D ticket machine. The above-detailed vehicle parked without payment of the parking tariff for the vehicle on-site and you became liable for the charge advertised.”
It adds: “We note your comment that you were unable to purchase a ticket because the machine was not working. In those circumstance if you should have sought alternative parking or phoned the helpline. By failing to make payment for the period of parking question, you became liable for the charge notice issued.
“Signs on site clearly display a helpline telephone number which is available to use by motorists who have any problems or queries in respect of their use of the car park. In this case, the driver should have called that helpline so that arrangements could be made, or advice given in respect of any problem they had.
“We note your comments in respect of you being offered advice on how to park. Iceland staff on site are not authorised to allow motorists to park in contravention of the terms and conditions displayed at the car park. It is the motorist’s sole responsibility to ensure they park correctly. If you were unable to park correctly, you had the option to phone the helpline for advice or to find alternative parking.”
Devon Live contacted Iceland and Excel Parking for comment, but has yet to receive a reply.
Mrs Jones said: “They were told what had happened, that I wasn't trying to con them out of a pound, and now I’ve been told to pay £170 with now the threat that if it's not paid, the bailiffs are coming.
“I'm just furious. Mike (Mary's husband) is more concerned with the fact that they're threatening bailiffs. They threaten county court proceedings, the potential impacts of having a CCJ, a negative impact on your credit rating.
“They say it will enable enforcement action to commence such as obtaining an attachment of earnings, placing a charge or restriction on property and applying a warrant of execution which will result in bailiffs. Where do you go? Do I just ignore it? I’m more concerned about my husband because he's not fit at the moment to be under this stress. I don't want to pay it; I don’t think it’s right. It’s blackmail.
“This letter is just stupid really. The pound went in, they've got the pound which I couldn't claim back which I would have been able to if I’d got a ticket anyway. I thought at the time, I had better things to do than just losing a pound in the machine and after speaking to staff at Iceland they told me it was fine. Somebody is at fault aren’t they?”
