Outpatients at The Walton Centre will soon have a completely different experience from other hospitals.
The centre confirmed that, working with Tata Consultancy Services (TCS), a chatbot will be introduced to reduce waiting times for patients. The two organisations will focus on introducing artificial intelligence to outpatient referrals to neurologists, with The Walton Centre confirming that patients with headaches make up the largest number of such referrals and have a three-month average waiting period to see a consultant.
TCS is developing an AI-based chatbot that will interact with patients being referred to a neurology or headache specialist and collect details about their condition and symptoms through structured questions. This will then compile a detailed medical history that clinicians can review before the first appointment with the patient.
