A 29-year-old mum on maternity leave missed out on buying a house because her passport did not arrive on time.
Yasmine Sakly needed proof of identification to get a mortgage approval that would allow her to buy her new home. Her passport had expired during lockdown so she applied for a new one.
Five weeks later her mortgage offer was no longer valid and she was still waiting for a new passport. And even when it did arrive, more than a month later, she claims it had the wrong date of birth on it.
