U.S. airline passengers in early 2023 faced the highest rate of flight delays since 2014. That heightened level of delays came shortly after December 2022, when Southwest Airlines experienced an epic meltdown, canceling 71% of its flights.
In response, on May 8, 2023, the Biden administration proposed new rules that would require airlines to compensate passengers whose flights are canceled or significantly delayed because of causes – unlike bad weather – that are under the control of the airlines. Under the new rules, the airlines would need to offer meal vouchers, overnight accommodations and ground transportation to and from a hotel when customers are stranded.
