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The Guardian - UK
The Guardian - UK
World
Tobi Thomas

Passengers faking need for wheelchair to skip queues, Heathrow boss claims

John HollandKaye Heathrow TikTok Department for Transport LBC
Seating area for elderly and disabled passengers at airport
Holland-Kaye was this month given an ultimatum to assure the Department for Transport that Heathrow had sufficient workers to assist disabled passengers. Photograph: Ian Patrick/Alamy

Airline passengers are skipping queues at Heathrow by pretending to need wheelchairs after watching a video showing this on TikTok, the airport’s boss has said.

John Holland-Kaye, the chief executive of Heathrow airport, told LBC radio that some passengers were using the wheelchair support available to try to get fast-tracked through the airport, adding that this was “the wrong thing to be doing”.

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