Devastated parents branded phone provider Three 'inhumane' after the company refused to cancel their daughter's phone contract unless they coughed up £160 - despite the young woman having died. Rachel Pegler and husband Martin were heartbroken when their daughter Molly, 23, died unexpectedly in July last year and couldn't face contacting the network provider to cancel her phone contract until last week.
Builder Martin claims he phoned Three's customer service last week and explained that they needed to end the £25 per month contract as Molly had passed away. However 51-year-old was 'furious' when the call handler told them they'd either need to keep paying until September or pay £160.
Molly had been diagnosed with a hormone deficiency when she was 14 but her sudden death from heart failure on 24 July was a 'big shock' to her parents, who were there when she tragically died. Rachel, who was Molly's full-time carer, says the family have plunged into £30,000 worth of debt since Molly died as Martin had to take weeks off work to grieve and they faced huge funeral expenses.
