Get all your news in one place.

100's of premium titles.
One app.

Get all your news in one place.

100's of premium titles. One news app.

The Guardian - UK

Business

Rupert Jones

Parcel delivery firms must improve handling of complaints, Ofcom warns

A courier hands over parcels to a woman — Ofcom’s new guidance on the handling of customer complaints will take effect from April 2023. Photograph: Luis Alvarez/Getty Images

Parcel firms must improve how they deal with delivery errors or face enforcement action, the industry’s regulator has warned.

Ofcom said people in the UK who send and receive parcels would receive greater protection under new rules designed to improve how companies handle complaints.

Sign up to read this article

Read news from 100's of titles, curated specifically for you.

Already a member? Sign in here

Top stories on inkl right now

Minnesota professor linked to series of bizarre incidents involving urine at university

Minnesota professor linked to series of bizarre incidents involving urine at university

Investigators determined professor responsible for urine found on a backpack, in trash cans and in water bottles

The Guardian - US

Hong Kong steps up checks for plague for Russia arrivals after lab worker’s death in Siberia

Hong Kong steps up checks for plague for Russia arrivals after lab worker’s death in Siberia

Hong Kong says letters sent to all doctors and hospitals to remain highly vigilant of cases from Russia

The Independent UK

Ukrainian soldiers in combat have access to Starlink satellite internet restricted

Ukrainian soldiers in combat have access to Starlink satellite internet restricted

Outage of terminals managed by Elon Musk’s SpaceX comes as Russia launches ballistic missiles at Ukraine without any advance warning from US

The Guardian - UK

Two Central North Carolina Adults Died of West Nile Virus as Mosquito Season Stretches Into Mid-October

Two Central North Carolina Adults Died of West Nile Virus as Mosquito Season Stretches Into Mid-October

Two adults in central North Carolina died of West Nile virus. Learn who faces the highest risk, which symptoms matter, and how to prevent bites.

One subscription that gives you access to news from hundreds of sites

Already a member? Sign in here

Judge extends White House access to banned media outlets CNN, MS Now and Politico

Judge extends White House access to banned media outlets CNN, MS Now and Politico

District court judge Timothy Kelly was ruling after the Trump administration blocked access to the three outlets in September

The Guardian - US

‘Deeply unfortunate’: Hasina on Bangladesh skipping BRICS summit

‘Deeply unfortunate’: Hasina on Bangladesh skipping BRICS summit

Former Bangladesh prime minister Sheikh Hasina has called Dhaka's decision to skip the Brics summit in India “deeply unfortunate”, saying the country's participation could have opened new opportunities for its economic and social development.

The Times of India

Related Stories

Top stories on inkl right now

Minnesota professor linked to series of bizarre incidents involving urine at university

Minnesota professor linked to series of bizarre incidents involving urine at university

Investigators determined professor responsible for urine found on a backpack, in trash cans and in water bottles

The Guardian - US

Hong Kong steps up checks for plague for Russia arrivals after lab worker’s death in Siberia

Hong Kong steps up checks for plague for Russia arrivals after lab worker’s death in Siberia

Hong Kong says letters sent to all doctors and hospitals to remain highly vigilant of cases from Russia

The Independent UK

Ukrainian soldiers in combat have access to Starlink satellite internet restricted

Ukrainian soldiers in combat have access to Starlink satellite internet restricted

Outage of terminals managed by Elon Musk’s SpaceX comes as Russia launches ballistic missiles at Ukraine without any advance warning from US

The Guardian - UK

Two Central North Carolina Adults Died of West Nile Virus as Mosquito Season Stretches Into Mid-October

Two Central North Carolina Adults Died of West Nile Virus as Mosquito Season Stretches Into Mid-October

Two adults in central North Carolina died of West Nile virus. Learn who faces the highest risk, which symptoms matter, and how to prevent bites.

One subscription that gives you access to news from hundreds of sites

Already a member? Sign in here

Judge extends White House access to banned media outlets CNN, MS Now and Politico

Judge extends White House access to banned media outlets CNN, MS Now and Politico

District court judge Timothy Kelly was ruling after the Trump administration blocked access to the three outlets in September

The Guardian - US

‘Deeply unfortunate’: Hasina on Bangladesh skipping BRICS summit

‘Deeply unfortunate’: Hasina on Bangladesh skipping BRICS summit

Former Bangladesh prime minister Sheikh Hasina has called Dhaka's decision to skip the Brics summit in India “deeply unfortunate”, saying the country's participation could have opened new opportunities for its economic and social development.

The Times of India

Our Picks

Bonnie Blue Accuses Lee Andrews of Passing Off Paid 'Sexy' Cameo as Genuine Proposition: 'I Did Charity Work Too'

Bonnie Blue accuses Katie Price's estranged husband, Lee Andrews, of paying for a personalised Cameo video and presenting her provocative remarks as a genuine proposition.

International Business Times UK

What Is the October Canon Event? TikTok's Viral Theory About Life-Changing Experiences

From texting an ex to losing a friend or making a spectacularly bad decision, TikTok has a name for October's unexpected disasters.

International Business Times UK

Miley Cyrus Fuels Super Bowl Halftime Show Speculation as 2027 Performer Mystery Intensifies

Miley Cyrus has reignited speculation about the 2027 Super Bowl halftime show after posting about "Bowl rehearsals", although the message may refer to her Hollywood Bowl dates.

International Business Times UK

William Shatner’s kidney stone sold for $75,000, helping a Louisiana family get a home

Most people who pass a kidney stone would happily never see it again, but William Shatner’s experience took an unexpected turn. The Star Trek actor’s small black kidney stone, which he assumed had been discarded after removal, became an unusual fundraising item when a Canadian gambling company expressed interest in…

The Times of India

'62 years in the making': Joni Mitchell becomes US citizen

Joni Mitchell has become a US citizen, 62 years after she first left Canada.

Woman Goes In For An Oil Change. Then She Gets Strange Looks When She Decides To Stay In The Car

“My husband thinks I’m crazy for sitting in my car."

Fourteen days free

Download the app

One app. One membership.
100+ trusted global sources.

Download on the AppStore

Get it on Google Play