If you’ve ever felt like tipping culture is completely out of control, you aren’t alone, and a recent incident involving the Papa John’s mobile app proves that things are getting downright ridiculous. One customer trying to place a simple carryout order was essentially held hostage by the app, forced to enter a tip amount just to complete their purchase and pick up their own pizza.
This is a terrible experience. When you’re doing the work of picking up the order yourself, you absolutely shouldn’t be required to pay extra just for the privilege of placing the order digitally. While the company has done wild things, like the garlic bath bomb, forcing tips is a questionable decision.
