Holidaymakers on a P&O cruise have claimed the company ruined their Christmas during what they termed a "disastrous stay" aboard The Arvia on its maiden voyage. The captain was forced to apologise for numerous issues during the trip, including long waits to be served food, bad wi-fi reception and booking errors.
The Arvia was promoted as the “latest evolution in the P&O Cruises experience” but the captain had to say sorry, and blamed “IT and connectivity issues”. This apology left passengers underwhelmed, according to an article in the Express. One couple, Lynne and Richard Wheatley, from Boston, Lincs, who paid £5,300 for a two-week voyage, were angered when they found the table they had booked for Christmas dinner already occupied.
Mrs Wheatley told the Times: “We waited two and a half hours — and the food was awful. We were in a restaurant with no tablecloths — it was more like your kitchen table. I spoke to one couple who got sat down at 11pm. Don’t get me wrong, the ship is beautiful [but] it’s a shame because it’s ruined Christmas for a lot of people.”
