Energy firm Ovo has been ordered to pay £2.77 million in compensation after nearly 12,000 vulnerable customers suffered lengthy delays in getting their warm home discount support, regulator Ofgem has announced.
Ofgem said 11,646 customers received their warm home discount rebate more than 19 months late, in November 2025, after Ovo missed the deadline for March 31 2024 due to an internal system error, leaving vulnerable customers without vital energy support during the coldest winter months.
