The energy supplier Ovo has agreed to pay £2.37m in compensation to customers and towards a redress scheme over failures in how it handled customer complaints.
The sector regulator for Great Britain, Ofgem, said 1,395 Ovo customers would receive compensation after lengthy delays in getting their complaints addressed, in some cases up to 18 months. There were also delays in Ovo taking action over the Energy Ombudsman’s decision when complaints were progressed.
