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The Guardian - UK
The Guardian - UK
Business
Jillian Ambrose

Ovo and Good Energy ordered to pay £4m compensation after overcharging

A man looking at the website for energy company Ovo Energy on his phone
Ofgem found that Ovo overcharged almost 11,000 customers by nearly £1.5m, or an average of £181 for each household. Photograph: True Images/Alamy

Ovo Energy and Good Energy have been ordered to pay £4m after overcharging thousands of households on their gas and electricity bills by breaching the government’s energy price cap.

The affected households will receive a combined total of £2.7m from the two companies while an extra £1.25m will go to vulnerable customers in the UK under Ofgem’s voluntary redress fund.

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