Photograph: Stephen Frost/Alamy
I booked a one-way flight for my family from Amsterdam to Bristol with KLM Cityhopper. The agreed fares were £71.30 each, including four seat reservations (£37.60). I paid for a hold bag (£25.70), bringing the total to £310.90.
A few days later, I checked my bank statement and noticed I had been charged £428.90, a difference of £118. The “My Trip” section of the KLM website still had the original amount on it, so I queried it. After an hour to-ing and fro-ing, I was advised to submit an online complaint; however, this was dismissed within 24 hours.
