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The Economic Times
The Economic Times

Optimising to win, capture market share in InstaHelp: Urban Company CEO Bhal as firm reports 57x jump in net loss

Home services platform Urban Company reported a 57-fold jump in net loss to Rs 161 crore in the March quarter of FY26, from Rs 2.8 crore a year earlier, as it ramped up spending on its on-demand domestic help segment, InstaHelp. Revenue from operations rose 43% year-on-year to Rs 425.5 crore, compared with Rs 298.4 crore in the year-ago period.

The Gurugram-based company’s founder and chief executive, Abhiraj Singh Bhal, however, said InstaHelp’s losses would remain elevated as Urban Company prioritises market share over short-term profitability. “In the short run, you can either optimise for market share or optimise for on-paper elegance. We are not choosing elegance. We are optimising to win and capture market share, which means if we have to match irrationality from time to time, we are fully prepared to do so,” he said during an analyst call.

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