Technology has become the centre of our lives. It has also changed how university students learn and how lecturers teach. Some institutions had already shifted to some form of online teaching and learning before 2020. Then the onset of the COVID pandemic made digitised education commonplace in many parts of the world.
But it’s not enough for universities to offer technological platforms. Those who transfer knowledge – lecturers – must do so skilfully. They must also be able to appropriately support their students through any challenges related to online teaching platforms.
