Almost one million motorists are still waiting for their new licences to be processed because of a backlog the DVLA blames on Covid.
Figures published by the Commons transport committee show 898, 673 applicants have been left without a replacement licence, 254,000 of whom lodged submissions more than ten weeks ago.
Around 3.1million calls, presumably from drivers seeking information, went unanswered in January when staff absences were high because of Covid.