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The Guardian - AU

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Van Badham

Once upon a time Qantas had a peerless reputation. How did things go so wrong?

Qantas Dustin Hoffman Alan Joyce Labor Virgin

Qantas planes on the tarmac — ‘During the pandemic, Qantas received $2bn of bailout money from the then Morrison government. But management did not maintain jobs and instead sacked unionised ground staff.’ Photograph: Phil Noble/Reuters

This week, it was a computer glitch that caused chaos at Qantas.

It wasn’t the only airline affected by the IT problem, which also grounded the planes of some competitors.

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