A complaint against Trafford council that it overcharged a man for his social care at home has been upheld. The local government and social care ombudsman found the council to be at fault because it sent bills to the wrong address and overcharged him by more than £1,000.
"This caused significant distress," the ruling said. "To remedy this injustice, the council has agreed to apologise, cancel the outstanding invoice and carry out a review of the care provider's charging practices."
The man, referred to as Mr X in the ruling, also complained that he was charged for care that he did not receive. In August 2020, he was discharged from hospital with a package of home care. Mr X was assessed as needing two care calls of 45 minutes each, seven days a week.
