Recent headlines have the world of work wondering what’s next: Productivity is slumping, the labor force participation rate continues to shrink, and workers are “quiet quitting” in droves. Yet clients, customers, and shareholders still expect extraordinary service, lightning-fast response times, and financial returns.
If we follow the conventional approach used to move the needle on productivity, these contradicting objectives will be impossible to achieve. Work has undergone a dramatic transformation that conventional approaches simply can’t address.
