Ofgem orders three energy firms to pay £8m compensation over late bills

A delayed final bill can mean a customer is incorrectly set up at their new supplier or receives a large, unexpected bill from the previous provider. Photograph: Andy Rain/EPA

Three energy suppliers have been made to pay compensation totalling £8m for failing to supply a final bill on time to more than 100,000 households that had switched provider.

The energy regulator for Great Britain, Ofgem, said E.ON Next was ordered to pay £5.5m to almost 95,000 customers because it did not provide them with a final bill within six weeks of moving to another supplier, nor did it pay compensation for the delay within 10 days of the missed deadline.