Three energy suppliers will be paying compensation to more than 100,000 customers after not paying fees that were due under new rules three years ago. The regulator Ofgem has ordered E.On Next, Good Energy and Octopus Energy to pay a total of £8m after accusing them of "dragging their heels" by not paying fees.
The firms have paid around £60 per customer affected by the missed payments, which are due if a supplier does not provide a final bill within six weeks of someone switching from that service. These rules are designed to compensate households when switches are delayed or if errors are made when switching, and it is the first time they have been used since being implemented three years ago.
Customers are each entitled to £30 if a final bill is not produced in six weeks, with a further £30 payment if the compensation is not provided within another 10 working days. This means the households recieving the compensation did not receive a final bill within six weeks after they had switched to another provider reports Chronicle Live.
