Industry watchdog Ofgem claims that electricity networks provided "unacceptable service" to thousands of customers in the wake of Storm Arwen.
Nearly one million homes were left without power after winds of 100mph caused widespread disruption, uprooted trees and damaged power lines across northern England and Scotland from November 26, 2021. In some areas, power outages lasted for more than 10 days with many customers complaining of poor communication from their electricity suppliers.
An independent review was carried out by Ofgem which examined whether the power outages could have been prevented, if correct and timely information was given to customers, whether power was restored quickly enough, and how customers were supported after the storm. It found that staff at distribution network operators worked hard in challenging conditions.
