I regularly talk to customers so I know that many readers of The Chronicle will be worried about rising energy bills.
This is a difficult time for many households. We have clear rules in place for how vulnerable customers are treated, and I would encourage anyone struggling with their bills to get in touch with their energy company as soon as they can.
As Britain’s energy regulator, Ofgem is focused on protecting customers, ensuring a secure supply of electricity and gas, and helping the country make the transition to a greener, more affordable, home-grown energy system. Given the situation in Ukraine and the implications for our gas prices, it has never been more important to move to cheaper, low carbon alternatives.
