Four years after first introducing the service, Ofcom has analyzed the impact of the “Text-to-Switch” system UK telecoms providers were forced to implement, and published its findings in a new report that claims the service was a resounding success.
The text-to-switch system was designed to simplify the process of moving from one telecommunications provider to another for the consumers. It was also designed to be more transparent, so that the consumers are more aware of any potential costs that might come with a premature termination of a contract.
