As the cost of living continues to rise, people will be looking for ways to save themselves some money.
They will be hoping to cut down on costs for the services they use everyday, including phone, broadband and TV bills.
Ofcom, the regulators, have provided some hints and tips to help customers save money and to help them realise if they are paying too much.
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They advised if you're having difficulty paying for your phone or broadband service, speak to your provider as soon as possible to see how they might be able to help you.
Those on lower incomes may be entitled to cheaper packages, known as 'social tariffs'.
There are other things you can ask your provider to ensure that you are getting the best deal.
Things to ask your phone and internet provider to get a better deal
1. Check if you're in or out of contract
When you sign up for a new service, you’re typically tied in for 12, 18 or 24 months. This usually means that you’re not able to leave your service provider without paying a fee. To check if you’re still in this contract period, ask your provider or check using their website or app. If you haven’t spoken to your provider in the last couple of years, the chances are you’re out of contract.
2. Find the best deals in the market
If you’re out of contract, it’s time to find out if there’s a better deal available for you. Comparison websites, such as those accredited by Ofcom, provide information on the best deals out there.
It’s never been simpler to switch – you can switch mobile network with a simple text message, and cancel your broadband contract if you're not getting the speeds you were promised when you signed up. To find out more, see Ofcom's guide to switching.
3. Ask if your current provider will match it
If you’re out of contract, you’re probably paying too much, and it’s time to speak to your provider. They might be able to match, or even beat, better deals you’ve seen elsewhere.
By spending as little as five minutes on the phone to your provider you could save hundreds of pounds. If you’re unsure what to ask them, the following questions should help:
- Am I still in my initial contract period?
- How much am I paying?
- What am I getting for that price?
- Can I get a better service, and how much will it cost?
- How long will that contract be for?
- Do I need to pay any fees to sign up to a new deal?
- What happens when that contract ends?
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