Ofcom launches investigation into Royal Mail delivery target failures

Last July, Ofcom modernised obligations placed on Royal Mail to reflect steep declines in the number of letters being sent (PA) - (PA Wire)

Ofcom has opened an investigation into Royal Mail’s failure to meet its delivery targets for the last year, it has said.

Under the watchdog’s targets, 90% of first-class mail should be delivered the next day, and 95% of second-class mail should be delivered within three days.