Regulator Ofcom said it has launched an investigation into Royal Mail's failure to meet its delivery targets in the past year - and could hand out a fine. The British delivery firm fell short of its performance targets across the 2022 to 2023 financial year for first and second class mail and deliveries.
Some 73.7% of first class mail was delivered within one working day across the year. The target was 93%. Ofcom said it takes quality of service very seriously and could fine Royal Mail if it cannot reasonably explain why it missed the targets.
The pandemic could no longer be used as an excuse for poor delivery performance, Ofcom said. The probe follows last week's news that boss Simon Thompson will step down by the end of the year. His departure was announced weeks after a lengthy dispute with the main postal union came to an end.
