Get all your news in one place.
100's of premium titles.
One app.
Start reading
The Guardian - UK
The Guardian - UK
Business
Rupert Jones

Ofcom criticises O2 for going ‘against the spirit’ of new pricing rules

People walk past an O2 store, reflected in a mobile phone screen
Ofcom said it was ‘disappointed’ by O2’s decision, which went against rules designed for certainty and transparency. Photograph: Leon Neal/Getty

The UK telecoms regulator has criticised O2 for raising prices for millions of mobile phone customers by more than they were originally told.

In an unusual intervention, Ofcom said it was “disappointed” by the phone network’s decision, which “goes against the spirit of our rules”.

Sign up to read this article
Read news from 100's of titles, curated specifically for you.
Already a member? Sign in here
Related Stories
Top stories on inkl right now
One subscription that gives you access to news from hundreds of sites
Already a member? Sign in here
Our Picks
Fourteen days free
Download the app
One app. One membership.
100+ trusted global sources.